Job Summary: The PC Network Support Technician is responsible for maintaining and managing PCs Servers and Printers, monitoring daily back up and performing daily support to the company employees. The PC Network Support Technician also ensures that email and data storage networks work properly. Decisions are made within the guidelines set by the IT Manager.

Essential Functions

• Monitoring, maintenance & management of all PCs, servers, printers.
• Upgrading, updating & troubleshooting Windows PCs, servers, printers.
• Manage & troubleshooting employee access across the organization.
• Acquire, install, upgrade & troubleshoot devices & software, locally and remotely.
• Be the first point of contact of the employees, when it comes to using hardware and software
• Provide help desk support including telephone coverage and troubleshooting at users’ desks
• Install and configure approved hardware and software in adherence to the company’s rules and naming conventions
• Support and troubleshoot application software
• Perform Microsoft Windows user profile migrations and workstation configuration maintenance
• Investigate LAN and WAN trouble shooting activities and coordinate corrective action with Network Administrator
• Maintain inventory of hardware and log of support calls in the companies help desk management system
• Track and document diagnostic results and installation instructions
• Provide support for Telecommunications and mobile devices (e.g., provides support for conference calling, video conferencing & web-based conferencing; supports conference phones, audio visual equipment, and Skype for Business)
• Any other task assigned by supervisor or management

Non-Essential Functions

• Maintain inventory of spare parts
• Assist in the ordering of parts and hardware
• Evaluate new versions of software and hardware
• Support special projects

Minimum Qualifications

• Experience: 5+ years experience as a Systems Administrator, IT/network support role
• Clear understanding of the Microsoft Active Directory, DNS & maintaining Group Policies.
• Hands-on experience in installing, configuring, and maintaining Windows servers & Windows 10 in a medium or large business.
• Profound knowledge in troubleshooting PC & Server systems with hardware and software technical issues.
• Knowledge: Technical knowledge of computer equipment operation, testing, and maintenance, data network systems, software installation, upgrading, and support, Microsoft operating systems, computer deployments and system imaging
• Familiarity with IT security & network infrastructure
• Skills/Abilities: Strong customer service skills; Excellent oral and written communication skills; Ability to work effectively on a team and harmoniously with staff, fellow employees and user community; Skill in troubleshooting, analysis and problem solving
• Speak and write English fluently
• Education/Certification: Associate degree in Computer Science or related field, OR 5+ years of relevant experience